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| Network Managed Services (Service Assurance & Service Delivery) |
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| With the growing number of organizations opting for Managed Network Services (MNS), it becomes imperative for the service providers to outsource non-core functions, while concentrating on complex issues that are critical for meeting service level agreement. |
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| To meet this challenge, Reliance BPO provides outsourcing services to the Network Service Providers. Reliance BPO is a single point of contact for all service requests and other technology issues. We provide helpdesk, asset management and vendor management along with a focused approach for integrating business processes into the IT service management infrastructure. We provide an interface for other functions in IT services continuity management such as maintenance contracts, service level management, availability management and financial management thus managing client resources to drive the business towards growth. |
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| Reliance BPO ensures that you continue to focus on your key business issues while we manage, monitor and support technology infrastructure of your clients. |
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| Our services portfolio to managed Service Providers includes: |
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| Service Assurance |
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Service Desk |
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High level of customer focus |
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Handle complex issues |
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Helpdesk Services |
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Corrective action for service restoration |
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Continuous customer communications during
problem resolution |
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Issue escalation to next level as per
procedures |
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Proactive Monitoring |
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Meets agreed SLA metrics |
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Minimize service impacts |
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Network Performance Monitoring |
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Network Fault Management |
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Traffic Monitoring |
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Alarm Management |
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Managed Telephony Service |
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First line fault reception |
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Customer Technical Support |
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Trouble Ticketing Support |
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Problem diagnostics |
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Testing and Troubleshooting |
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Telephony Infrastructure Management |
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| Service Delivery |
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Client Rollout Coordination |
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Conceptualization focus |
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Project Management |
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Project Documentation |
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Resource Co-ordination |
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Shipping & Managing Supplies |
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Installing Remote Sites |
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Rollout Coordination |
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Reporting, Billing and Document Management |
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Inventory Management |
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Reporting Audit |
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| Provisioning |
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Resource Planning |
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Order Verification |
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Requisition Management |
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Vendor Co-ordination |
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Resolved quality issues |
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Managing carrier delivery |
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Raising alarm for process delays |
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Ensuring High Standard of Performance |
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Hazard Report |
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Perform Ad-hoc activities |
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MACC Services |
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Co-ordinate network change requests |
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Single point of contact |
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Fix Timelines |
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Validate Change Requests |
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Identifying Revenue Recovery opportunities |
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Escalating issues in accordance with procedures |
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Process Compliance & Adherence |
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